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Shipping & Returns



Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two to four weeks of returning your package to us.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

 

              Shipping Options:

              within Malaysia:

           1. Normal post using Pos Malaysia (normal mail)

              Estimated time range for receiving your order is 3 to 7 days

          2. Poslaju courier service ( courier service)

              Estimated time range for receiving your order is 1 to 3 days.

 

       outside Malaysia:

              1. Airmail using Pos Malaysia (NORMAL MAIL)

               You may refer to this website www.pos.com.my  for rates and delivery time frame.


               2. Poslaju International (FAST MAIL)

              You may refer to this page for rates.

 

              The table below gives a quick reference to postage rates to addresses

             around the   world:

(for packages up to 1 kg)

SINGAPORE

RM30/USD12/ SGD9
BRUNEI RM25 / USD8
HONG KONG RM35 / USD11
AUSTRALIA RM75/ USD26
 UAE / DUBAI /SAUDI ARABIA RM45 / USD15
EUROPE RM100/ USD33
UNITED STATES OF AMERICA RM120/ USD45